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VPSFX Report Card
Contact Information

Tel: N/A
Email: support@vpsfx.com
Website: http://www.vpsfx.com
Address: 422 E WINDSOR DRIVE
GILBERT, AZ, 85296, United States of America

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Report Card Grade

Support B
Sales A
Plans / Features A
Usability A
Final Grade A
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Editor's Review
Host Introduction VPSFX founded with the aim to provide enterprise hosting and server services at reasonable prices. Since it's inception, VPSFX has been committed to entrust customers with effective & easy to use web hosting services backed by unmatched 24/7 quality technical support and guaranteed server uptime. They combine quality service and support with unparalleled response time and focus on giving customers exactly what they need. They mainly invest in their infrastructure to ensure that VPSFX provides top notch service for business clients. All of their virtual private servers come with a 100Mb interface and 1TB per month of total transfer. Cloud servers are built on powerful multi-core machines with dedicated ECC RAM and resources.
VPSFX is fastest growing and leading Web Hosting provider in the industry. They are expertise in providing Virtual Private Server as per user requirements. Each VPS performs and executes exactly like a stand-alone server for its users and applications as it can be rebooted independently and has its own root access, users, IP addresses, memory, processes, files, applications, system libraries, and configuration files. With VPSFX Control Pannel, clients can even fully re-install/reload VPS with ju
Sales Review Grade: A
What we like: Sales assistance received via email was really good. Sales agent responded all our questions in detail within just few minutes. Response via other resources was also good.
What needs improvement: Would like to see live chat 24x7. It will be good if additional support resources are considered like phone.
Support Review Grade: B
What we like: VPSFX technicians reinstalled mySql successfully without loss of any data.
What needs improvement: Would like to see live chat and phone options.
Plans / Features Review Grade: A
What we like: Performance of VPS server was smooth, steady and fast till the end of our subscription with VPSFX. Also, the downtime was negligible.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
VPSFX core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. Their target market is the VPS, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available. They are commitment to provide the best service and high-performance equipment at affordable prices.
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Issue was resolved.
Phone Sales No
Sales Contact Details
Sales Telephone N/A
Sales Email sales@vpsfx.com
Main URL http://www.vpsfx.com
Billing Details
Payment Methods
PayPal Express Checkout, Coinbase (Bitcoin)
Account Activation Period Unknown
Order Verification Documents Required Yes
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 7 days
Hyperlink to Terms and Conditions
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
Live Chat Support No
Phone Support No
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.vpsfx.com/terms-of-service.html#.UvTGZ_mSz6Q

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