Editor's Review |
Host Introduction |
NelsaHost is a provider of web hosting (Plesk or cPanel), reseller hosting, VPS and dedicated servers.
As a leading hosting provider, NelsaHost is able to provide its extensive customer base with innovative products and services designed to complement their existing businesses (SSL's, DDOS, Softaculous, SEO, CloudFlare).
NelsaHost takes tremendous pride in its commitment to ensure security, reliability, and technical expertise to each individual customer. |
Sales Review |
Grade:
A |
Support Review |
Grade:
B |
Plans / Features Review |
Grade:
A |
Usability Review |
Grade:
A |
Conclusion |
Grade:
A |
|
Sales Review |
Ticket Sales |
Yes
|
24 x 7 ? |
Yes
|
Response Time (Initial Acknowledgement)
|
Response time was within 2hrs
|
Response Time (Issue Resolved)
|
All questions were answered.
|
|
Email Sales |
Yes
|
24 x 7 ? |
Yes
|
Response Time (Initial Acknowledgement)
|
Response time was within 2hrs
|
Response Time (Issue Resolved)
|
All questions were answered.
|
|
Live Chat Sales |
Yes
|
24 x 7 ? |
No. Only from 9am to 5pm
|
Response Time (Initial Acknowledgement)
|
Response time was really fast.
|
Response Time (Issue Resolved)
|
All questions were answered.
|
|
Phone Sales |
Yes
|
24 x 7 ? |
No. Only from 9am to 5pm
|
Toll-Free |
No
|
Response Time (Initial Acknowledgement)
|
Fast response time.
|
Response Time (Issue Resolved)
|
All questions were answered.
|
|
Sales Contact Details |
Sales Telephone
|
(801) 872-9621 |
Sales Email
|
support@nelsahost.com
|
Main URL
|
https://nelsahost.com
|
|
Billing Details |
Payment Methods |
|
|
|
|
|
|
|
Skrill,Crypto
|
Account Activation Period |
Instant
|
Order Verification Documents Required |
No
|
|
Money Back Guarantee |
Does Host have an Money Back Guarantee? |
Yes
|
If yes, how many days? |
7 days
|
Hyperlink to Terms and Conditions |
https://nelsahost.com/tos
|
|
Support Review |
Ticket Support |
Yes
|
24 x 7 ? |
Yes
|
Response Time (Initial Acknowledgement)
|
Response time was less than 15 minutes
|
Response Time (Issue Resolved)
|
Issue resolved.
|
|
Email Support |
Yes
|
24 x 7 ? |
Yes
|
Response Time (Initial Acknowledgement)
|
Response time was less than 15 minutes
|
Response Time (Issue Resolved)
|
Issue resolved.
|
|
Live Chat Support |
Yes
|
24 x 7 ? |
No. Only from 9am to 5pm
|
Response Time (Initial Acknowledgement)
|
Really quick response.
|
Response Time (Issue Resolved)
|
Issue resolved.
|
|
Phone Support |
Yes
|
24 x 7 ? |
No. Only from 9am to 5pm
|
Response Time (Initial Acknowledgement)
|
Response time was quick.
|
Response Time (Issue Resolved)
|
Issue resolved.
|
|
SLA |
Does Host have an SLA? |
Yes
|
If yes, what percentage is the SLA? |
99.9%
|
Hyperlink to SLA |
https://nelsahost.com/tos
|
|