Editor's Review |
Host Introduction |
ServerGenie is a Green Host and conserves as much power as possible. ServerGenie is a leader in power consumption responsibility and sustainable practices. ServerGenie purchases low voltage hardware that reduces their carbon footprint. They also have chosen a data center partner that optimizes power consumption and cooling for every last one of our cloud servers. They provide managed technical support 24x7 via phone, Skype, Live Chat and Email. They have combined affordably priced solutions with high-end products. ServerGenie currently co-locate servers in state of the art data centers in Dallas. They backed up their words with 100% uptime guarantee and 30 days money back guarantee. |
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ServerGenie offers WordPress Hosting as well as Cloud Hosting services with Managed Support. ServerGenie is the FIRST web host to offer a full training course for its customers. Articles, interviews, and video courses designed to help you increase your traffic, profits, and effectiveness as a business. They also provide free migration from your old host to your new ServerGenie account. |
Sales Review |
Grade:
A |
What we like: |
Sales assistance via phone as well as chat was really good. Sales representative answered all my questions really fast with additional information. |
What needs improvement: |
Nothing at the moment. |
Support Review |
Grade:
A |
What we like: |
The way ServerGenie technicians resolved the issue was really fantastic. They resolved the issue within just 15 minutes with appropriate solution. Found ServerGenie support technicians knowledgeable and well known with the technical issues. |
What needs improvement: |
Nothing at the moment. |
Plans / Features Review |
Grade:
A |
What we like: |
ServerGenie provides Cloud Servers as well as Wordpress Hosting at affordable cost. We tested Cloud Server plan and it worked very well. |
What needs improvement: |
Nothing at the moment. |
Usability Review |
Grade:
A |
What we like: |
N/A |
What needs improvement: |
N/A |
Conclusion |
Grade:
A |
ServerGenie is committed to top level hosting and white glove customer support. Mission of ServerGenie is simple, Deliver superior customer support, industrial grade hardware, 100% network uptime, feature rich operating systems and automated control panels at a price point small to medium level business can easily afford. |
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Sales Review |
Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Got professional answers to the questions asked.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Got professional answers to the questions asked.
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Answered the questions really fast
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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1 minute.
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Response Time (Issue Resolved)
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Very prompt response to the questions asked.
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Sales Contact Details |
Sales Telephone
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1-800-560-3450 |
Sales Email
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sales@servergenie.com
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Main URL
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http://www.servergenie.com
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Billing Details |
Payment Methods |
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.servergenie.com/wordpress-hosting.html
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Support Review |
Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate
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Response Time (Issue Resolved)
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Immediately resolved the issue.
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang one time and was speaking to technician
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Response Time (Issue Resolved)
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Properly handled the issue.
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SLA |
Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
100%
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Hyperlink to SLA |
http://www.servergenie.com/terms-conditions.html
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