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Editor's Review |
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Host Introduction |
AptHost Communications Inc. is a quality Internet solution provider delivering web hosting products for Web developers, IT managers and business owners worldwide. Their hosting portfolio extends to highly reliable, fast and affordable web hosting solutions to customers located all over the world.
AptHost understands customers demands and delivers a full suite of hosting services backed by Level 3 support technicians 24/7 via live chat, phone and email. |
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We offer FFmpeg Hosting which allows for individuals to have their own youtube-like website. Along with this we offer a free lifetime domain on several hosting plans, along with a free site-builder and website transfer service. |
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Sales Review |
Grade:
A |
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What we like: |
Accessibility and fast responses. The AptHost sales team does an excellent job at providing all the tools needed to make an informed buying decision. |
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What needs improvement: |
None at this time. |
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Support Review |
Grade:
A |
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What we like: |
High level technicians available 24/7. We received good resolution results towards all issues submitted. |
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What needs improvement: |
Being able to utilize the live chat option for all levels of support, currently only basic level 1 support issues are accepted. |
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Plans / Features Review |
Grade:
A |
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What we like: |
Feature rich applications included with each of the hosting solutions.
One in particular is the specialized services included to support FFmpeg, a video converter that allows you to stream all content through your website. |
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What needs improvement: |
None at this time. |
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Usability Review |
Grade:
A |
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What we like: |
The AptHost website is stacked with a great deal of information and details pertaining to each of the services provided. We particular enjoyed how easy it was to locate and navigate the website. |
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What needs improvement: |
None at this time. |
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Conclusion |
Grade:
A |
AptHost is confident their high powered hosting solutions, backed by their excellent customer service and innovative partner program, will lead your business forward in this emerging global economy.
Apthost is committed to providing an excellent service at a fair price while maintaining high standards of integrity. Believing in this model allows Apthost to uphold these values and be such a competitive business partner. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
No. Only from 6am to 7pm
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Email Sales |
Yes
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24 x 7 ? |
No. Only from 6am to 7pm
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 6am to 7pm
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 6am to 7pm
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Sales Contact Details |
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Sales Telephone
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1-800-459-0286 |
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Sales Email
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sales@apthost.com
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Main URL
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http://www.apthost.com
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Billing Details |
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Payment Methods |
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Account Activation Period |
Instant
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
45 days
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Hyperlink to Terms and Conditions |
http://www.apthost.com/terms-of-service/#5
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Satisfactory
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Response Time (Issue Resolved)
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Satisfactory
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.apthost.com/uptime-sla/
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