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Editor's Review |
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Host Introduction |
Hosting since 1996, AIT (Advanced Internet Technologies) is unquestionably a seasoned veteran of the industry. Its nine hosting plans span Shared hosting, Reseller hosting, and Dedicated servers. AIT targets small to medium sized businesses, and it does a great job of providing these clients with the value-added features they need. |
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Sales Review |
Grade:
B |
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What we like: |
AIT provides perhaps the most detailed plan grid that we’ve seen in a long time, and lists almost 170 rows of information about each plan. Its entire product line is literally on one page. |
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What needs improvement: |
While we give AIT tremendous credit for its detailed Web site, they lose points on presentation. The Web site is crammed with text and the company could do a much better job of staying current. Much of AIT’s pitch seems outdated, including its dialup reseller service and search engine submission service. |
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Support Review |
Grade:
A |
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What we like: |
AIT offers 24/7 telephone and ticket support, which is a great benefit for businesses. Flash tutorials, online demos, a knowledge base, and built-in data backups are also welcomed. |
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What needs improvement: |
With its extra-cost “premium” support, AIT implies that for fast customer support customers must pay an additional monthly fee. |
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Plans / Features Review |
Grade:
A |
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What we like: |
Each plan comes bundled with dozens of free or unlimited features, and all offer an opportunity to easily scale larger or smaller. |
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What needs improvement: |
The unlimited data transfer on hosting plans is misleading, and AIT does a poor job of differentiating each plan beyond basic specifications. |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
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AIT is a reliable, affordable, and solid small business hosting provider that has been in the business for more than a decade. But, we wonder if the company is keeping up with the times or sticking to old habits, as its Web site feels strangely of the late 1990s. The unlimited data transfer allotments are also unsettling. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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.
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Response Time (Issue Resolved)
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.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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.
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Response Time (Issue Resolved)
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.
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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.
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Response Time (Issue Resolved)
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.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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.
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Response Time (Issue Resolved)
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.
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Sales Contact Details |
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Sales Telephone
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1-800-878-4084 |
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Sales Email
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sales@ait.com
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Main URL
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http://www.ait.com
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Billing Details |
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Payment Methods |
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ACH
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.ait.com/billingprocedures.php
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
No
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