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What is your name and position with Limestone Networks?
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Kyle Haynes, Director of Sales & Marketing
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Please tell us the year established and brief history of Limestone Networks?
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After about a year of careful planning, Limestone Networks was started in early 2007. The goal of the company was simple: To develop a reputation as the most customer-centric dedicated server provider in the industry by utilizing a simple process backed by a solid network, delivered with superior performance.
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What do you offer your customers that are unique to your company?
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LSN offers a private backend network, unmetered and unlimited inbound bandwidth, and industry-leading partnering programs. The Fusion Reseller Program combines generous tiered discounting, the benefit of dedicated account management and a more relaxed cancelation policy with several software and service partnerships. It is the most robust partnering program available and a truly unique benefit for Limestone Networks Resellers.
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What is the most challenging aspect to offering Dedicated Server Hosting?
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The most challenging aspect of being in this marketplace is staying current. We have been fortunate enough to have an innovative and progressive team in place. Failing to adapt in such a consumer-driven industry can be detrimental to any hosting company’s growth.
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What is it that makes Limestone Networks a competitive company in the Dedicated Hosting market?
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Limestone Networks stays competitive by giving clients benefits and tools that they simply will not find at other providers. Beyond tremendous pricing and a quality network, LSN offers a robust server control portal and reseller programs that are second-to-none.
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What new features have Limestone Networks added for its customers in the past year?
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Limestone Networks began as a strictly unmanaged provider. By leveraging a partnership with a managed services company, Limestone Networks has begun offering server management. This was a major transition that opened LSN up to an entirely new market. We have also continued to add features to OnePortal, our server control panel.
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What would you say is Limestone Networks #1 asset to its customer base?
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Support. Our Support Team is in the datacenter 24/7. With a 10-minute average first response time, our Support Team focuses on quick and efficient resolution.
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Where do you see Limestone Networks and the web hosting industry in three years?
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This is an exciting time in the hosting industry and we are looking into several options for the future. The hosting industry is becoming more dynamic and on-demand. Of course, cloud-based resources are a major transformation for the hosting marketplace. We have adaptation plans in place that would not only allow our clients to offer cloud utilizing a pre-configured hardware and software combination, but potentially allow us to offer our own proprietary cloud solution.
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How many customers do you currently have?
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Thousands. And growing everyday.
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Who are some of your famous clients?
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Due to a strict privacy agreement between LSN and our clients, I cannot disclose that.
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Do you own your own datacenter?
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We currently operate from space in the DataBank facilities in Dallas, TX.
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Where are they located?
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Our servers are housed in the former Federal Reserve Bank of Dallas.
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What kind of back up power do you have?
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We have 12 power feeds from the Dallas Central Business Grid, featuring N+2 transformers. DataBank has 12 UPS systems and 10 diesel generators.
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Do you have multiple backbone connections?
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Absolutely.
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What connections do you have?
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We offer Internap, Telia, Savvis, and AboveNet on a fully redundant network with Internap Flow Control.
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Do you offer 24/7 support?
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Yes, 24/7 in-house support.
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Do you have technicians present 24/7 or 9-5 M-F?
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We have technicians present in our datacenter 24/7.
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What is your average turn-around time on a support ticket?
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Average first response time is 10 minutes.
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Do you charge your clients for support? If so, please explain.
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Our standard level of Support is free for every server.
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Do you offer a money back guarantee?
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We offer a hardware, power and network SLA with a 99.9% monthly network uptime guarantee.
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